ORDER INFORMATION AND
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How to Prepare Your Order
Please start by fill out the order form. List the format, label, number, artist, title, and price for each item. Mark the shipping method you desire and add the shipping charge calculated from the table below. (If you call 510-965-9503 during business hours, someone can help you.)
How to Place Your Order
You can submit your order by mail, fax, phone, e-mail or via our web site order form. For mail and fax orders, please send a completed order form. E-mail orders should include all the information indicated on this form. For phone orders, please have the completed order form handy when you call.
We accept payment by check, money order, or credit card (Visa, Mastercard, Discover, or American Express).
How We Handle Your Orders
We will normally ship every item in stock within a few days of receiving your order. Unless you tell us otherwise, any item not in stock will be placed on back order for up to 60 days. As soon as all your back orders are in stock, we will ship them to you.
Back orders for items we can't ship within 60 days will be cancelled, and if you prepaid we will issue a refund. If you wish we can cancel an item IMMEDIATELY if it is not in stock.
Modes of Shipping
Unless otherwise requested all orders will be shipped inside the USA via First Class or Priority mail.
Defective merchandise can be returned to us for replacement or credit at our option. Please include a note with the returned merchandise specifying the problem, and enclose a copy of your invoice. Returns must be made within three months of delivery.
Here's how the shipping and handling rates shown at the right are applied to your orders:
SHIPPING & HANDLING RATES
(except AK and HI)
UPS 2nd-day Air
USPS First Class/ Priority Mail
Maximum postage via First Class/ Priority Mail = $7.50 Concerning UPS Overnight, UPS 3-day, or UPS to Alaska or Hawaii please call 510-965-9503 during regular business hours.
Outside U.S.A. by surface mail
Outside U.S.A. by air Canada, Mexico
U.K. and Europe
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